Orders
How do I place an order?
Browse our collection, select your size, and add items to your cart. Proceed to checkout and follow the steps to complete your purchase.
Can I amend or cancel my order?
We process orders quickly, so please contact us as soon as possible if you need to make changes. We cannot guarantee amendments once an order has been dispatched.
I haven't received an order confirmation email — what should I do?
Check your spam or junk folder. If it's not there, please contact us with your name and email address.
Shipping
How long will my order take to arrive?
UK orders typically arrive within 3–5 business days. See our Delivery Information page for full details.
Do you ship internationally?
Yes, we ship worldwide. Delivery times and costs vary by destination.
How do I track my order?
Once your order is dispatched, you'll receive a tracking link via email.
Returns
What is your returns policy?
We accept returns within 14 days of delivery. Items must be unworn and in original condition. See our Returns & Refunds page for full details.
How long does a refund take?
Refunds are processed within 5–10 business days of us receiving your return.
Products
How do I find my size?
Each product page includes a size guide. If you're between sizes, we recommend sizing up.
How do I care for my KLVN pieces?
Visit our Product Care page for full washing and care instructions.
Still have a question?
Get in touch via our Contact page and we'll get back to you as soon as possible.